{"id":876,"date":"2023-06-20T15:11:15","date_gmt":"2023-06-20T15:11:15","guid":{"rendered":"https:\/\/neuraldesigner.com\/?page_id=876"},"modified":"2026-07-02T09:02:57","modified_gmt":"2026-07-02T07:02:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.neuraldesigner.com\/faq\/","title":{"rendered":"Neural Designer FAQ"},"content":{"rendered":"<style>.page-id-876 .page-header,.page-id-876 .entry-title{display:none!important;}body{overflow-x:clip;background:#eeeeee;}.nd-plain-page{font-family:\"Outfit\",\"Roboto\",Arial,sans-serif;color:#111;background:#eeeeee;}.nd-plain-page *{box-sizing:border-box;}.nd-plain-page a{color:#56a1c8;text-decoration:none;}.nd-plain-page a:hover,.nd-plain-page a:focus{text-decoration:underline;}.nd-plain-hero{width:100vw;margin-left:calc(50% - 50vw);margin-top:-1px;padding:82px 24px 66px;background:linear-gradient(135deg,#56a1c8 0%,#245e80 47%,#001233 100%);color:#fff;}.nd-plain-wrap{width:min(100% - 72px,1240px);margin:0 auto;}.nd-plain-hero h1{margin:0 0 14px;color:#fff;font-size:32px;font-weight:800;line-height:1.12;letter-spacing:0;}.nd-plain-hero p{max-width:1040px;margin:0;color:#fff;font-size:19px;font-weight:400;line-height:1.4;}.nd-plain-main{padding:58px 0 86px;}.nd-faq-section{padding:0 0 52px;margin:0 0 50px;border-bottom:1px solid #d2d2d2;}.nd-faq-section:last-child{border-bottom:0;margin-bottom:0;padding-bottom:0;}.nd-faq-section h2{margin:0 0 22px;color:#001233;font-size:25px;font-weight:800;line-height:1.15;letter-spacing:0;}.nd-faq-section h2 .nd-blue{color:#56a1c8;}.nd-faq-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 48px;align-items:start;}.nd-faq-column{display:grid;gap:0;align-content:start;}.nd-faq-item{background:#fff;border:0;border-bottom:1px solid #d8d8d8;box-shadow:none;}.nd-faq-item summary{position:relative;display:flex;align-items:center;min-height:50px;padding:0 46px 0 16px;cursor:pointer;list-style:none;color:#3d82a6;font-size:16px;font-weight:800;line-height:1.25;}.nd-faq-item summary::-webkit-details-marker{display:none;}.nd-faq-item summary::after{content:\"+\";position:absolute;right:16px;top:50%;transform:translateY(-50%);color:#56a1c8;font-size:28px;font-weight:800;line-height:1;}.nd-faq-item[open] summary::after{content:\"-\";}.nd-faq-answer{padding:0 18px 18px;color:#333;font-size:15px;font-weight:400;line-height:1.5;}.nd-faq-answer p{margin:0 0 12px;}.nd-faq-answer p:last-child{margin-bottom:0;}@media(max-width:980px){.nd-plain-wrap{width:min(100% - 44px,1240px);}.nd-plain-hero{padding:74px 22px 58px;}.nd-faq-grid{grid-template-columns:1fr;gap:0;}}@media(max-width:640px){.nd-plain-wrap{width:min(100% - 32px,1240px);}.nd-plain-hero{padding:62px 16px 50px;}.nd-plain-hero h1{font-size:29px;}.nd-plain-hero p{font-size:16px;}.nd-plain-main{padding:42px 0 64px;}.nd-faq-section{padding-bottom:38px;margin-bottom:40px;}.nd-faq-section h2{font-size:22px;}.nd-faq-item summary{font-size:15px;min-height:48px;}}<\/style>\n<div class=\"nd-plain-page nd-faq-page\">\n<section class=\"nd-plain-hero\">\n<div class=\"nd-plain-wrap\">\n<h1>Frequently Asked Questions<\/h1>\n<p>Get answers to the most-asked questions about the machine learning and data science platform Neural Designer.<\/p>\n<\/div>\n<\/section>\n<p><main class=\"nd-plain-main\"><\/p>\n<div class=\"nd-plain-wrap\">\n<section class=\"nd-faq-section\">\n<h2>1. General<span class=\"nd-blue\">:<\/span><\/h2>\n<div class=\"nd-faq-grid\">\n<div class=\"nd-faq-column\">\n<details class=\"nd-faq-item\">\n<summary>What is Neural Designer?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>Neural Designer is a data science and machine learning platform that helps you build, train, and deploy neural network models. You can read more about Neural Designer and its benefits <a href=\"https:\/\/www.neuraldesigner.com\/learning\/user-guide\/what-is-neural-designer\">here<\/a>.<\/p>\n<\/div>\n<\/details>\n<details class=\"nd-faq-item\">\n<summary>Can I try Neural Designer for free?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>You can explore Neural Designer with our free <strong>limited version<\/strong>, which includes core features to help you get started. To unlock all advanced tools and capabilities, a <a href=\"https:\/\/www.neuraldesigner.com\/buy-now\/\">full license<\/a> is required.<\/p>\n<\/div>\n<\/details>\n<details class=\"nd-faq-item\">\n<summary>In what languages is Neural Designer available?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>Neural Designer is only available in English.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<div class=\"nd-faq-column\">\n<details class=\"nd-faq-item\">\n<summary>Is Neural Designer the best choice for my business?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>If you have any doubts about what Neural Designer can bring to your business, you can <a href=\"https:\/\/www.neuraldesigner.com\/contactus\">contact us<\/a> with the details, and we will respond as soon as possible.<\/p>\n<\/div>\n<\/details>\n<details class=\"nd-faq-item\">\n<summary>I have a problem that does not appear in the FAQ, how can I get help?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>You can send us an email at <a href=\"mailto:info@neuraldesigner.com\">info@neuraldesigner.com<\/a> or use the <a href=\"https:\/\/www.neuraldesigner.com\/contactus\">contact us<\/a> form, and we will respond as soon as possible.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"nd-faq-section\">\n<h2>2. Usage<span class=\"nd-blue\">:<\/span><\/h2>\n<div class=\"nd-faq-grid\">\n<div class=\"nd-faq-column\">\n<details class=\"nd-faq-item\">\n<summary>What platforms support Neural Designer?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>Neural Designer is available for the 64-bit version of Windows, Ubuntu, and macOS.<\/p>\n<\/div>\n<\/details>\n<details class=\"nd-faq-item\">\n<summary>What data files does the software support?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>Neural Designer supports .csv, .dat, and .xlsx files.<\/p>\n<\/div>\n<\/details>\n<details class=\"nd-faq-item\">\n<summary>How do I get started with Neural Designer?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>You can get started with the software by reading the <a href=\"https:\/\/www.neuraldesigner.com\/learning\/user-guide\">user&#8217;s guide<\/a>.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<div class=\"nd-faq-column\">\n<details class=\"nd-faq-item\">\n<summary>Are there any tutorials available?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>Yes, you can read the <a href=\"https:\/\/www.neuraldesigner.com\/learning\/user-guide\">user&#8217;s guide<\/a> to get the essential information needed to use Neural Designer, or read the <a href=\"https:\/\/www.neuraldesigner.com\/learning\/neural-networks-tutorial\">neural network<\/a> tutorial for in-depth information about neural networks.<\/p>\n<\/div>\n<\/details>\n<details class=\"nd-faq-item\">\n<summary>Do you have any solved examples that I can follow?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>Yes, there are multiple <a href=\"https:\/\/www.neuraldesigner.com\/learning\/examples\/examples\/\">machine learning examples<\/a> solved step-by-step that you can follow using Neural Designer.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"nd-faq-section\">\n<h2>3. Troubleshooting<span class=\"nd-blue\">:<\/span><\/h2>\n<div class=\"nd-faq-grid\">\n<div class=\"nd-faq-column\">\n<details class=\"nd-faq-item\">\n<summary>I cannot import my data file. How can I solve it?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>Most issues related to importing a data file are due to its format. We recommend using a .csv file and following the format of this <a href=\"https:\/\/www.neuraldesigner.com\/wp-content\/uploads\/2023\/10\/concrete_properties.csv\">example file<\/a>.<\/p>\n<p>Note that decimal numbers are indicated with a &#8220;.&#8221; and separators can be indicated either with &#8220;;&#8221; or &#8220;,&#8221; but not both.<\/p>\n<p>Even after changing the format, the data file still retains some errors in certain cases. To fix this, copy the data and paste it into a new file using the &#8216;Values&#8217; feature under the &#8216;Paste Options&#8217;.<\/p>\n<p>If the issue persists, it may be due to an encoding issue on your system. To fix this problem in Windows, go to &#8220;Settings&#8221;, &#8220;Time &amp; Language&#8221;, &#8220;Language&#8221;, and click on &#8220;Administrative language settings&#8221;. A new window will open; click on &#8220;Change System Locale&#8221;. Ensure that the box &#8220;Beta: Use Unicode UTF-8 for worldwide language support&#8221; is checked.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<div class=\"nd-faq-column\"><\/div>\n<\/div>\n<\/section>\n<section class=\"nd-faq-section\">\n<h2>4. License<span class=\"nd-blue\">:<\/span><\/h2>\n<div class=\"nd-faq-grid\">\n<div class=\"nd-faq-column\">\n<details class=\"nd-faq-item\">\n<summary>How much does Neural Designer cost?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>Several licensing options adapt to different needs. The cost also depends on the payment plan you select (annual or lifetime). You can see all the licensing options and their pricing on the <a href=\"https:\/\/www.neuraldesigner.com\/buy-now\">products<\/a> page.<\/p>\n<\/div>\n<\/details>\n<details class=\"nd-faq-item\">\n<summary>What are the license terms and conditions?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>You can check the license terms on the <a href=\"https:\/\/www.neuraldesigner.com\/buy-now\/\">products<\/a> page.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<div class=\"nd-faq-column\">\n<details class=\"nd-faq-item\">\n<summary>Is there a special price for Universities or Research centers?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>Yes, we offer discounts for <a href=\"https:\/\/www.neuraldesigner.com\/buy-now\/\">Academic programs<\/a>. They are applicable to researchers, universities, teachers, and non-profit organizations.<\/p>\n<\/div>\n<\/details>\n<details class=\"nd-faq-item\">\n<summary>Is there volume licensing discounts?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>Yes, you can check the discounts <a href=\"https:\/\/www.neuraldesigner.com\/buy-now\/\">here<\/a>.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"nd-faq-section\">\n<h2>5. Cloud computing<span class=\"nd-blue\">:<\/span><\/h2>\n<div class=\"nd-faq-grid\">\n<div class=\"nd-faq-column\">\n<details class=\"nd-faq-item\">\n<summary>How do I use Neural Designer in Amazon Web Services (AWS)?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>You can follow this step-by-step <a href=\"https:\/\/www.neuraldesigner.com\/learning\/user-guide\/tutorial-aws\">tutorial<\/a> to use Neural Designer in the cloud.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<div class=\"nd-faq-column\"><\/div>\n<\/div>\n<\/section>\n<section class=\"nd-faq-section\">\n<h2>6. Purchase<span class=\"nd-blue\">:<\/span><\/h2>\n<div class=\"nd-faq-grid\">\n<div class=\"nd-faq-column\">\n<details class=\"nd-faq-item\">\n<summary>How can I purchase Neural Designer?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>In the <a href=\"https:\/\/www.neuraldesigner.com\/buy-now\/\">products<\/a> page, select your preferred license and click on the &#8220;<a href=\"https:\/\/www.neuraldesigner.com\/buy-now\/\">Buy Now<\/a>&#8221; button. This button will direct you to the purchase page, where you can select your payment plan, payment method, and review the license details.<\/p>\n<\/div>\n<\/details>\n<details class=\"nd-faq-item\">\n<summary>What payment methods are available?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>There is a wide variety of options to pay for your purchase of Neural Designer:<\/p>\n<ul>\n<li><b>Bank transfer:<\/b> The customer transfers the amount to Neural Designer&#8217;s bank account.<\/li>\n<li><b>Credit card payment:<\/b> The client pays with his credit card through Neural Designer&#8217;s website.<\/li>\n<li><b>Credit card payment request:<\/b> The user provides their credit card information, and Neural Designer collects the amount.<\/li>\n<li><b>PayPal payment:<\/b> The user makes the payment through the PayPal platform, which is accessed from the Neural Designer website.<\/li>\n<li><b>PayPal payment request:<\/b> The user provides their PayPal information, and Neural Designer sends a payment request for the amount.<\/li>\n<\/ul>\n<p>Download the complete <a href=\"https:\/\/www.neuraldesigner.com\/wp-content\/uploads\/2024\/04\/Payment_options.pdf\">payment guide here<\/a>.<\/p>\n<\/div>\n<\/details>\n<details class=\"nd-faq-item\">\n<summary>How can I get the Academic program discount?<\/summary>\n<div class=\"nd-faq-answer\">\n<p><a href=\"https:\/\/www.neuraldesigner.com\/contactus\" target=\"_blank\" rel=\"noopener\">Contact us<\/a> with any proof of eligibility for the academic program, and we will apply the discounts during the purchase process.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<div class=\"nd-faq-column\">\n<details class=\"nd-faq-item\">\n<summary>How much time passes between payment and license activation?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>If the email you used to pay for your Neural Designer license was already registered in our database, the license would be activated automatically. You can check it by going to your profile section on the&nbsp;<a href=\"https:\/\/www.neuraldesigner.com\/my-account\/\">user&#8217;s page<\/a>.<\/p>\n<p>If it is not registered, you can send us an email at&nbsp;<a href=\"mailto:info@neuraldesigner.com\">info@neuraldesigner.com<\/a>&nbsp;or wait for us to reach out to you. It will take no more than 24h (Monday to Friday) to reach you at the email you used to process the payment.<\/p>\n<\/div>\n<\/details>\n<details class=\"nd-faq-item\">\n<summary>Can I transfer the license to another account?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>Yes, email us at <a href=\"mailto:info@neuraldesigner.com\">info@neuraldesigner.com<\/a> or use the <a href=\"https:\/\/www.neuraldesigner.com\/contactus\">contact us<\/a> form, and we will transfer the license as soon as possible.<\/p>\n<\/div>\n<\/details>\n<details class=\"nd-faq-item\">\n<summary>My license offers support, how can I get it?<\/summary>\n<div class=\"nd-faq-answer\">\n<p>Contact us via&nbsp;<a href=\"mailto:info@neuraldesigner.com\">email<\/a>, providing a brief explanation of your needs and your preferred method of support (email, Skype, Zoom, etc.). We will respond to you as soon as possible.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<p><\/main><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Get answers to the most-asked questions about the machine learning and data science platform Neural Designer. 1. General: What is Neural Designer? Neural Designer is a data science and machine learning platform that helps you build, train, and deploy neural network models. You can read more about Neural Designer and its benefits [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-876","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Neural Designer FAQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.neuraldesigner.com\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Neural Designer FAQ\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Get answers to the most-asked questions about the machine learning and data science platform Neural Designer. 1. 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