Frequently Asked Questions
Get answers to the most-asked questions about the machine learning and data science platform Neural Designer.
Neural Designer is a data science and machine learning platform that helps you build, train, and deploy neural network models. You can read more about Neural Designer and its benefits here.
You can try Neural Designer with our 15-day long free trial. Download it here.
Neural Designer is only available in English.
If you have any doubts about what Neural Designer can bring to your business, you can contact us with the details, and we will respond as soon as possible.
Neural Designer is available for the 64-bit Windows, Ubuntu, and macOS versions.
Neural Designer supports .csv .dat and .xlsx files.
You can get with the software by reading the user’s guide.
Most issues related to importing a data file are related to its format. We recommend using a .csv file and following this example file’s format.
Note that decimal numbers are indicated with a “.” and separators can be indicated either with “;” or “,” but not both.
Even after changing the format, the data file still saves some of the errors in some cases. Copy and paste the data into a new file using the values feature under the paste options to fix this.
If the issue persists, it may be due to your system encoding. To fix this problem in Windows, go to “Settings”, “Time & Language”, “Language” and click on “Administrative language settings”. A new window will open in which you should click on “Change System Locale”. Ensure the box “Beta: Use Unicode UTF-8 for worldwide language support” is checked.
Several licensing options adapt to different needs. The cost also depends on your payment plan (annual or lifetime). You can see all the licensing options and their pricing on the products page.
You can check the license terms on the products page.
Yes, we offer discounts for Academic programs. They apply to researchers, universities, teachers, or non-profit organizations.
5. Cloud computing:
Select your preferred license on the Products page and click the “Buy Now” button. This button will lead you to the purchase page, where you can select your payment plan payment method and check the license details.
There is a wide variety of options to pay for your purchase of Neural Designer:
- Bank transfer: The customer transfers the amount to Neural Designer’s bank account.
- Credit card payment: The client pays with his credit card through Neural Designer’s website.
- PayPal payment: The user makes the payment through the PayPal platform opened from the Neural Designer website.
Download the complete payment guide here.
Contact us with proof of eligibility for the academic program, and we will apply the discounts during the purchase process.
If the email you used to pay for your Neural Designer license was registered in our database, the license would be activated automatically. You can check it by going to your profile section on the user’s page.
If it is not registered, email us at email@example.com or wait for us to reach you. It will take no more than 24 hours (Monday to Friday) to reach you at the email you used to process the payment.